Frequenly Asked
Do you take custom orders?
Yes. Send your request through our custom watches page.
What watches do you customize?
Currently we only customize the Casio AE1200 but we plan on adding a few others to the lineup.
Do you ship internationally?
We are not shipping internationally at the moment, but we are actively working to make it available in the future.
Where are orders prepared and shipped?
Every order is assembled and shipped from Santa Clara California. Tracking details are generated and emailed instantly after purchase.
Are the watches still water resistant?
Simply put, Yes.
We do not recommend wearing them in deep water. While we take extra care during the build process, disassembling the watch can reduce the effectiveness of its original seals and may affect its water resistance.
Everyday exposure to water, such as hand washing and occasional pool use, is completely fine.
What support is included after purchase?
If your watch arrives with a build or functionality issue, email us with your order number, a description, and clear photos or video. We will review the details and explain the available repair or replacement options.
What is the return and exchange policy?
Eligible RPM Lab Watches orders may be returned or exchanged within 14 days of delivery. Please review these conditions before requesting authorization:
- Return and exchange shipping costs are the customer's responsibility
- Items must be packed in their original packaging
- Watches must be unworn and show no visible signs of use
- Protective film must remain on filter kits and applicable components
Email support@rpmlabwatches.com to begin. The date and time of your first message determines whether the request falls within the 14-day window.