RPM Lab 2-Year Limited Warranty

Warranty remedies

During the warranty period, RPM Lab will inspect any properly submitted warranty claim.

If a covered defect is confirmed, RPM Lab may, at its discretion:

• repair the watch;
• replace the defective component;
• replace the watch with the same or a reasonably comparable model; or
• provide another appropriate remedy if repair or replacement is not reasonably available.

A warranty claim does not automatically qualify the customer for a new watch. Replacement watches are provided only when RPM Lab determines that the original watch cannot be repaired reasonably or reliably.

What is covered

This limited warranty covers defects resulting from the original assembly, modification, materials, or workmanship performed by RPM Lab, including:

• display or filter installation problems;
• loose or improperly installed internal components;
• buttons or watch functions that fail because of assembly;
• custom artwork or inserts that shift, detach, or become defective under normal use; and
• bracelet or case components that were defective at the time of delivery.

Coverage applies only when the watch has been used normally and according to its intended purpose.

What is not covered

This warranty does not cover:

• scratches, fading, discoloration, dents, or normal cosmetic wear;
• damage caused by drops, impacts, crushing, misuse, neglect, or accidents;
• broken crystals, cases, bracelets, clasps, straps, or buttons caused by external force;
• lost or stolen watches;
• damage caused by chemicals, solvents, extreme heat, or improper storage;
• battery depletion resulting from normal use;
• water or moisture damage, unless the individual watch was specifically represented by RPM Lab as pressure-tested to a stated rating;
• damage caused by repairs, modifications, opening, or parts installed by another person, to the extent that the outside work caused or contributed to the problem;
• differences in color caused by lighting, displays, photography, or normal production variation;
• customer-provided artwork, instructions, or design choices that were accurately reproduced and approved; and
• problems disclosed to and accepted by the customer before purchase.

How to submit a warranty claim

To request warranty service, the customer must contact RPM Lab and provide:

• their name and order number;
• a description of the problem;
• clear photos or video showing the issue; and
• any other information reasonably needed to evaluate the claim.

RPM Lab may require the watch to be returned for inspection before approving warranty service.

Photos or videos may help with the initial evaluation but do not guarantee approval.

The watch must be packaged securely. RPM Lab is not responsible for damage caused by inadequate return packaging.

Shipping costs

For claims submitted within 30 days of delivery, RPM Lab will provide or reimburse reasonable standard return shipping when the issue appears to be covered.

After 30 days, the customer is responsible for shipping the watch to RPM Lab.

If the claim is approved, RPM Lab will cover standard shipping back to the customer.

Expedited shipping, international duties, taxes, and optional shipping insurance are not covered.

Inspection and non-covered repairs

If inspection determines that the issue is not covered by this warranty, RPM Lab will notify the customer before performing any paid repair.

The customer may be responsible for return shipping and any repair charges they approve.

RPM Lab will not replace a watch solely because the customer prefers a replacement over an available repair.

Replacement parts and watches

Any repair or replacement may use new, refurbished, or functionally equivalent components.

Because RPM Lab watches are customized by hand, an exact replacement design, color, artwork, case, or discontinued component may not always be available.

In those situations, RPM Lab may offer a reasonably comparable replacement.

A repaired or replaced watch remains covered for the remainder of the original warranty period or 90 days after it is returned to the customer, whichever is longer.

Proof of purchase and transfers

This warranty follows the watch during the original two-year warranty period.

Proof of the original purchase date, order number, or other reasonable proof of purchase may be required.

Reselling or transferring the watch does not restart or extend the warranty period.

Water resistance notice

The original Casio watch may have been manufactured with a factory water-resistance rating.

Because RPM Lab watches are opened and customized, RPM Lab does not guarantee that the original factory water-resistance rating remains unless the individual completed watch is specifically listed as pressure-tested.

Water and moisture damage are not covered unless the watch was represented by RPM Lab as pressure-tested and the damage resulted from a covered defect.

Legal rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary by state.

RPM Lab does not exclude or limit any rights that cannot legally be excluded or limited.

Contact us

To start a warranty claim, email support@rpmlabwatches.com or visit our contact page. Please include your order number and a clear description of the issue so we can review it.