Shipping Policy
This Shipping Policy explains how Roots Digital Agency LLC, doing business as RPM Lab Watches (“RPM Lab Watches,” “we,” “us,” or “our”), processes and ships orders placed through rpmlabwatches.com. We currently ship within the United States only.
Order processing
Orders are typically processed within 2–5 business days after payment confirmation. Business days do not include weekends or federal holidays. Processing time is the time needed to prepare, assemble, inspect, and pack an order before the carrier receives it; it is separate from the carrier's transit time. Orders ship from Santa Clara, CA, USA.
Custom builds, limited releases, component shortages, high order volume, or requests requiring clarification may take longer. If a significant delay affects your order, we will use the contact information provided at checkout to send an update.
Shipping destinations
We ship to all 50 US states, US post office boxes, and APO, FPO, and DPO military addresses. We do not currently offer international shipping. Delivery options and timing may be more limited for post office boxes, military addresses, Alaska, and Hawaii.
Shipping rates and free shipping
Available shipping rates are calculated and displayed at checkout based on the order and destination. Free standard shipping is offered on orders with a merchandise subtotal over $100. Taxes and any other charges do not count toward the $100 threshold.
Unless a promotion expressly states otherwise, the qualifying subtotal is measured after discounts. We may select the carrier and service used for a free-shipping order.
Carriers and delivery estimates
We ship through USPS, UPS, FedEx, or another suitable carrier selected according to the destination, package, available service, and expected delivery performance. Delivery dates shown at checkout or by a carrier are estimates and are not guaranteed by RPM Lab Watches.
Weather, holidays, carrier volume, service disruptions, and other circumstances outside our control may delay delivery after the package has been accepted by the carrier. RPM Lab Watches does not require a signature at delivery.
Tracking
Tracking information is sent after purchase confirmation. A tracking number may be created while your order is still being processed, so its status may not update until the carrier receives and scans the package. Please allow time for the carrier's tracking system to begin displaying movement.
Address accuracy
Customers are responsible for entering and reviewing a complete, accurate shipping address before placing an order. Shipping addresses cannot be changed after an order is submitted. RPM Lab Watches is not responsible for delays, failed delivery, loss, or additional charges resulting from an incomplete or incorrect address supplied by the customer.
If a package is returned to us because of an address issue or failed delivery, contact us to discuss whether reshipment is available. Additional shipping charges may apply.
Delivered, stolen, or missing packages
Once a carrier marks a package as delivered to the address provided at checkout, RPM Lab Watches is not responsible for theft or disappearance after delivery. If you cannot locate a package marked delivered, check the surrounding delivery area, ask members of your household or neighbors, and contact the carrier using the tracking number.
For a package that has not been marked delivered and appears delayed or missing in transit, contact the carrier for the latest status. You may also email us with your order number so we can review the available tracking information.
Items damaged in transit
If an item arrives damaged, email support@rpmlabwatches.com within seven days of the delivery date recorded by the shipping carrier. Include your order number, a description of the damage, and clear photographs of the item, its packaging, and the shipping label. Keep the item and all original packaging while we review the claim. Requests submitted after the seven-day period may not be eligible for a shipping-damage remedy.
Damage from shipping is handled separately from ordinary returns and exchanges. For other return questions, review our Return Policy.
Contact us
For shipping questions, email support@rpmlabwatches.com or visit our contact page. Include your order number and the email address used at checkout so we can locate your order.